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“\\M圜loud\backups”, and an issue on the router, NAS or the PC/Mac caused the network name to work anymore (e.g. Location for storing backups was defined using the name of the NAS/network device (e.g.“\\192.168.0.12\backups”, it changed after updating the software/firmware of the NAS Location for storing backups was defined using the IP-address (e.g.A parent directory in the folder hierarchy changed its name, was moved, deleted or user permissions for accessing it changed.The folder where backups are stored changed its name, was moved, deleted or user permissions for accessing it changed.Acronis Cyber Protect Home Office and Acronis True Image do not support rotating drives Multiple drives are used either for storing backups, or as backup source, within a single backup task.The device, where backups are physically stored, is powered off, not connected, hung up or does not provide access to the directory with backups due to any other reason.The backup location was not found on the destination drive Check if the issue is resolved after each. Solutions: apply solutions in the order they are listed. Common backup errors, causes and solutionsįor causes and solutions please see the entire cells to the right.

While that does not help always, it still can save you time and efforts on troubleshooting a number of backup failures, especially undocumented. Delete the old backup to make room for the new backup. Create a new empty folder in the backup destination for storing the backups (local backup) or create a new backup task (backup to Cloud). If you do not want to troubleshoot, but are OK with repeating the procedure of configuring the backup task and running a full backup again, you can try a clean reinstall and start over with a new backup task.

Learn more about the full log format at Before you begin When launched, it automatically loads and displays a formatted log of the latest backup attempt, where you can find the error message and look it up here.

Download and launch Log Viewer tool (does not require installation), from.

If you have configured email notifications, the full log will be attached or included in the body of the email.

Locate the newest file at C:\ProgramData\Acronis\TrueImageHome\Logs\ti_demon and open it in Notepad.

If the short error message was not enough to find a solution and resolve the issue, search for key words «error» and «failed» in the full log which can be accessed by any of the listed methods:

Click on the Activities tab of the failing backup task.

Click on the red cross or the pause icon || in the center of backup task screen.

To see the short error message do either of the following: When a backup ends with an error status (backup is not created), the software displays a short error message in the product interface, and writes the details in a text log file (“ full log”).